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Returns

What is the return policy?

If you are not 100% satisfied with your Opium Sunglasses/Spectacles, you can easily return or exchange them within 7 days of purchase. Returns must be unworn, in the state you received them, and in the original packaging. A reverse pickup will be arranged for you, once a return request is raised.

 

How do I raise a return request?

You can raise a return request by clicking on the ‘Return’ button next to the respective order. If it’s after 7 days from the day of delivery, you will not be able to raise a return request.

 

I received a defective/damaged product. What do I do next?

You can raise a return request by clicking on the ‘Return’ button next to the respective order. If it’s after 7 days from the day of delivery, you will not be able to raise a return request.

 

What is the return process?

Once you raise a return request within 7 days of receiving your order, a confirmation will be sent to you within next 3-4 days and a reverse pickup will be arranged.

Once your return is received by us, a quality check will be performed on the returned items by our quality team.

Any returned item received by us that do not meet the above-mentioned conditions, will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.

A notification with the status of return will be sent you within 4 working days from the date of receiving the item & the entire refund amount will be credited back into your account within 7 working days.


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